Shipping policy
Welcome to The Pinned Society! Our mission is to ensure a smooth, enjoyable shopping experience for you, from the moment you land on our website to the exciting moment you receive your item. Below you will find detailed information about our shipping practices designed to ensure your order arrives safely and promptly.
Processing and Delivery Times
- Processing Time: We strive to process all orders within 1-5 business days, ensuring your item starts their journey to you without unnecessary delay.
- Domestic Shipping: We primarily partner with USPS for domestic deliveries, which typically arrive within 3-5 business days. You have the freedom to select your preferred carrier at checkout to best suit your needs.
- International Shipping: Global customers can expect their orders to be processed within the same 1-4 business days, with deliveries usually taking 7-20 days, depending on the destination.
Important Shipping Information
- Peak Seasons and Holidays: Additional processing and shipping time may be required during peak periods and holidays due to higher order volumes.
- Tracking Your Order: Upon shipping, you'll receive a confirmation email with a tracking number, allowing you to monitor your package’s journey.
- Shipping Address Accuracy: Ensuring the accuracy of your shipping address is critical to prevent any delays or issues with delivery.
Customs, Duties, and International Orders
All applicable customs fees, taxes, and duties for international orders are the sole responsibility of the customer. These charges are beyond our control and vary by country.
Shipping Costs
Shipping rates are calculated at checkout based on location and selected shipping method. Keep an eye out for free shipping promotions for additional savings!
Non-Deliverable Orders
Orders returned as non-deliverable will result in store credit issued to the customer, minus the original shipping charge. This ensures you still get to enjoy our products despite any delivery complications.